Legal
These terms govern your use of the SettleEasy ATLAS platform. They are written in plain language so you understand exactly what you are agreeing to, what the platform is, what it is not, and what responsibilities each party holds.
Effective 1 August 2026
SettleEasy ATLAS is a settlement intelligence platform. It helps individuals planning or navigating international relocation understand what they need to do, in what order, and who can help them do it, from pre-decision through long-term settlement.
Specifically, SettleEasy ATLAS provides:
SettleEasy ATLAS provides structured, educational information to help you understand your options and the sequence of steps involved in settlement. It does not:
For immigration advice specific to your situation, consult a Regulated Canadian Immigration Consultant (RCIC) or licensed immigration lawyer. For financial advice, consult a licensed financial adviser. Always verify immigration requirements with IRCC at canada.ca/ircc before taking action.
To access personalised features (your roadmap, the community, peer guide matching, and the citizenship counter), you must create an account using a valid email address.
The information you enter into your profile (immigration status, PR grant date, travel log, financial goals) is used only to personalise your experience. You are responsible for ensuring the information you enter is accurate. SettleEasy ATLAS does not verify the accuracy of profile information.
You may use SettleEasy ATLAS for your own personal settlement planning and for participating honestly in the community as a newcomer or peer guide. You may not use SettleEasy ATLAS for any of the following:
The SettleEasy ATLAS community is a space for newcomers to share experiences, ask questions, and support each other. To keep it safe and useful for everyone, the following rules apply to all community participation.
Peer guides are community members who have been identified by the system and confirmed by the SettleEasy team as experienced, trustworthy contributors. They are matched to newcomers based on province, immigration pathway, and background to provide peer support, sharing what they went through and what helped them.
As a peer guide, you agree to:
Guide status is reviewed continuously by the platform. The SettleEasy team may remove guide status at any time if these commitments are not upheld or if the quality of guidance falls below the standard expected.
The SettleEasy ATLAS partner directory lists service providers that have been verified by the SettleEasy team as genuine organisations providing legitimate services to newcomers. Verification confirms that a provider is a real organisation, it does not constitute an endorsement of their services, a guarantee of quality, or a recommendation to use any specific provider.
Content you post in the community (threads, replies, and reactions) remains yours. By posting it, you grant SettleEasy ATLAS a non-exclusive, royalty-free licence to display, store, and moderate that content within the platform. We do not claim ownership of your content and we do not sell it.
When you delete your account, community content you authored is anonymised. The text may remain visible in community threads for context, but your name and account details are removed permanently. Private messages are deleted in full.
All platform content produced by SettleEasy (guides, roadmap structures, interface text, cost data presentations, and the platform design) remains the property of SettleEasy ATLAS. You may not copy, reproduce, or redistribute it without written permission.
Cost estimates shown on SettleEasy ATLAS (housing, food, transit, utilities) are sourced from official government publications including CMHC, Statistics Canada, and provincial transit authorities. They are updated automatically on a defined schedule and reviewed by the SettleEasy team when significant changes are detected.
SettleEasy ATLAS does not guarantee the accuracy, completeness, or currency of any cost figures shown on the platform. Where data is older than the standard refresh cycle, a staleness notice is displayed. Always verify costs independently before making financial decisions.
The citizenship eligibility counter is a planning tool available to users with Permanent Resident status. It calculates an estimate of your accumulated days of physical presence in Canada based on information you provide: your PR grant date, protected person status if applicable, and trips you log in the travel log.
You are responsible for the accuracy of information you enter into the travel log and your profile. Errors in entered data will produce an inaccurate estimate. Always verify your eligibility directly with IRCC at canada.ca before submitting a citizenship application.
The departure and return day rules used by the counter reflect IRCC's published guidelines as of the effective date of these terms. IRCC rules may change. If the rules change materially, we will update the counter and notify users. You remain responsible for verifying the current rules with IRCC.
The platform operates an automated moderation system that scans all community content before and after publication. Content that triggers safety signals, including contact details, payment solicitation language, or high risk scores, is held for review or removed automatically.
The SettleEasy team reviews flagged content and makes final decisions on removals, suspensions, and permanent bans. Moderation decisions are made by humans for all permanent actions.
| Action | Circumstances | Notice to user |
|---|---|---|
| Content held for review | Automated scan triggered by contact details, payment language, or a high risk score | User sees "Post is being reviewed" |
| Content removed | Violates community rules or these terms | User notified with reason |
| Account suspended | Repeated violations or a single serious breach | User notified with duration and reason |
| Account permanently banned | Exploitation of newcomers, fraud, impersonation, or extreme harm | User notified. Decision is final. |
If you believe content has been removed or your account has been actioned in error, contact us at the address in Section 15. We will review and respond within 5 business days.
You may delete your account at any time through Account Settings → Delete my account. Deletion is immediate. All personal data (your profile, roadmap, travel log, citizenship counter data, financial goals, and private messages) is permanently deleted. Community content you authored is anonymised. This action cannot be undone.
We may suspend or permanently terminate your account if you breach these terms in a serious or repeated way. For permanent bans, we will notify you of the reason. Permanent ban decisions are made by the SettleEasy team, not automated systems, and are reserved for serious breaches, particularly those that harm other users.
We reserve the right to discontinue the platform with reasonable notice. If the platform is discontinued, we will provide at least 30 days notice and give you the opportunity to export your data before shutdown.
SettleEasy ATLAS provides information and tools to support your settlement journey. We do not guarantee any specific outcome from using the platform: immigration approvals, employment results, housing outcomes, or any other settlement result.
To the fullest extent permitted by applicable law, SettleEasy ATLAS is not liable for:
When we make material changes to these terms, changes that affect your rights or obligations, what the platform does, or how moderation works, we will notify you by email and display a notice in your account for a minimum of 14 days before the changes take effect.
If you do not accept updated terms, you may delete your account before the effective date. Continuing to use SettleEasy ATLAS after the effective date constitutes acceptance of the updated terms.
Minor clarifications, corrections, or formatting changes may be made without notice. The effective date at the top of this document always reflects the most recent revision.
If you have questions about these terms, want to dispute a moderation decision, or need to report a serious safety concern, contact the SettleEasy team directly. For privacy-related matters, see our Privacy Policy.
We respond to all terms and moderation enquiries within 5 business days. For urgent safety concerns (content that poses an immediate risk to a user), mark your message as urgent and we will prioritise it.
legal@settleeasy.com